Who this is for
- People who have arrived in Canada and are asking for protection
- People whose claim has been referred to the Immigration and Refugee Board
- Families who want to understand the process before they start
- People with an earlier claim that was refused
How we help
- 1
Explain the process
We walk you through each stage in your own language where possible, so nothing about the hearing is a surprise.
- 2
Prepare your written story
The form that sets out your claim has a strict deadline and is read closely. We help you write it fully, consistently and in order.
- 3
Gather evidence
Identity papers, proof of events, and reports on conditions in your country, organised to support your account.
- 4
Prepare you for the hearing
We practise the questions you are likely to face, and we attend with you.
What to bring to your first session
- Passport or any identity documents you still have
- Dates and places of the events that made you leave
- Medical or police records, threats received, news reports
- Details of family members, in Canada and abroad
Common questions
Do deadlines really matter?
Yes. Missed deadlines can seriously harm a claim. Book as soon as you can so we can set out every date.
Will you speak to me in my language?
We offer consultations in several languages. See the languages listed on the about page.
Is my information kept private?
Yes. What you tell us stays between us and is used only for your case.
General information only, not legal advice. Every case is different, and outcomes are decided by the government, not by us.